CORPORATE HEALTH SERVICES
222 GEORGE STREET
BELLEVILLE ON
K8N 3H4

PRIVACY POLICY

Corporate Health Services is committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the services we provide.

This policy applies to our therapists, support staff, financial institutions, consultants and the agencies we use to provide high quality service to our clients.

WHAT IS PERSONAL INFORMATION

Personal information identifies you specifically. It may include your name, age, home address, phone number and other relevant information we need to treat you properly. Most of this information will be collected on a Health History Form which will also contain details related past medical history. Other types of personal information may include services you have previously received, activities and views such as religion, politics, opinions expressed and opinions or evaluations of an individual.

WHAT IS BUSINESS INFORMATION

Business information includes individual business address and telephone number which is not protected by privacy legislation.

1. ACCOUNTABILITY

Under the guidance of our Information Officer, we are responsible for maintaining and protecting the personal information we collect, use and disclose.

2. PURPOSES

We collect, use and disclose personal information in order to provide massage therapy treatments. For example, we collect information about a clients health history in order to:

• Help us assess what their health needs are
• Advise them of their options
• Provide the correct health care
• Obtain a baseline of health so that in providing ongoing health services, we can identify changes that are occurring over time
• Give notice or change of appointment

3. CONSENT

We ask for and receive your consent to collect, use or disclose your personal information. The only exceptions would be in cases where use or disclosure is required or permitted by law; for example, in the course of a criminal investigation or medical emergency.

4. LIMITING COLLECTION

We only collect information for the purposes mentioned above. In order to avoid duplication this information may be shared by all therapists who treat you. We use information such as addresses and phone umbers to make introductory calls about our services, to set up appointments, to follow up on treatments, to discuss therapy or to provide information on any major business changes. We do not mail flyers, or distribute name lists to any other business.

5. LIMITING USE, DISCLOSURE AND RETENTION

We keep our client files for ten years. Our client contact directories are much more difficult to systematically destroy so we remove such information when we can. We destroy personal files by shredding.

6. ACCURACY

We take steps to ensure your information is accurate, complete and up-to-date.

7. SAFEGUARDS

Paper information is kept within the staff areas. Paper information is transmitted through sealed, addressed envelopes, hand delivered or sent by reputable companies.
Staff collect, use and disclose personal information only as necessary to fulfill their duties and in accordance with our privacy policy.

8. OPENNESS

Information is available through our privacy policy document and through our Information Officer.

9. INDIVIDUAL ACCESS

With only a few exceptions, you have the right to see what personal information we hold about you if you ask. We will help with any information you do not understand. However we will need to confirm your identity and reserve the right to charge a nominal fee.
If you believe there is a mistake in the factual information, you have the right to ask for it to be corrected. We may ask for documentation as proof that our files are wrong.

10. PROVIDING RECOURSE

If you have any questions or concerns you may contact our Information Officer:

L. Gail Beare
222 George St.
Belleville, ON K8N 3H4
Phone: 613-967-4447
Fax: 613-967-1783